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Data & Security


At Mental Health Hub, we prioritise the confidentiality and security of the personal data entrusted to us.

As a membership platform for schools and education settings in England and Wales, we understand the sensitivity and importance of safeguarding your information.

This page outlines our commitment to data protection and security, providing you with an overview of the measures we have implemented to ensure your privacy and peace of mind.

Data Protection Compliance

Mental Health Hub operates in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) guidelines.

We are committed to upholding the rights and principles outlined in these regulations, including the lawful and transparent processing of personal data.


Collection and Use of Personal Data

When you become a member of Mental Health Hub or interact with our platform, we may collect certain personal information such as your name, email address, and professional details.

This information is necessary to provide you with access to our resources, communicate important updates, and tailor our services to your needs.

We assure you that we only collect data that is relevant and necessary for the provision of our services.

We do not engage in any automated decision-making processes or profiling activities using your personal information.


Data Security Measures

We have implemented robust technical and organisational measures to ensure the security and integrity of your personal data.

These measures include:

Secure Infrastructure: Our platform operates on industry-standard secure servers and network infrastructure to safeguard against unauthorised access, data breaches, and cyber threats.

Encryption: We employ encryption technologies to protect your data during transmission and storage, ensuring that it remains confidential and inaccessible to unauthorised individuals.

Access Control: Access to personal data is restricted to authorised personnel only. Our team undergo regular training on data protection and are bound by strict confidentiality agreements.

Data Minimisation: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Once the data is no longer required, we securely dispose of or anonymize it.


Third-Party Processing

In certain cases, we may engage trusted third-party service providers to assist us in delivering our services effectively.

These third parties are carefully selected, and we ensure that they adhere to the same high standards of data protection and security.

Any data processing carried out by these entities is done solely on our behalf and in accordance with our instructions.

Your Rights

As an individual whose data is processed by Mental Health Hub, you have specific rights regarding your personal information. These include:

Right to Access: You have the right to request access to the personal data we hold about you and obtain a copy of it.

Right to Rectification: If you believe that any of the personal data we hold about you is inaccurate or incomplete, you have the right to request its correction.

Right to Erasure: Under certain circumstances, you have the right to request the erasure of your personal data from our systems.

Right to Restriction of Processing: You can request the restriction of processing your personal data if you believe it is inaccurate or unlawfully processed.

Right to Data Portability: You have the right to receive a copy of your personal data in a commonly used and machine-readable format or have it transmitted directly to another data controller, where technically feasible.

Right to Object: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.

Right to Lodge a Complaint: If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or the relevant supervisory authority.


Contact Us

If you have any questions, concerns, or requests regarding the protection and security of your personal data, you can contact us on


Other helpful links: 

  • Accessibility Policy
  • Data and Security